All orders ship within 1-2 business days.
All orders will receive an email confirmation that includes tracking information once the package ships.
We are continuously shopping the best rates to offer to our customers, and as we grow, our goal is to bring this shipping price down!
Thank you for being on this journey with us, and if you have any further questions about our shipping service or rates, please email us at contact@joylili.com.
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original shrink wrap packaging.
To complete your return, we require a receipt or proof of purchase and you will cover all costs of the return.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@joylili.com
SHIPPING
To return your product, you should mail your product to: 4510 Cartier St Suite 201, Montreal, Quebec H2H 1W8.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.