Frequently Asked Question!
All orders ship from our studio where we make your items in Montréal, QC, Canada.
We can cancel or edit an order up to 1 hour after it has been placed. As we work to give you the quickest timeline possible! After 1 hour, during business hours, our team is typically already working on your order and changes can’t be made.
Please reach out to us at contact@joylili.com with your desired changes as soon as possible.
You can return any unused item(s) within 30 days of receiving them. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original shrink wrap packaging.
Once you’ve placed your order, you will receive an email with a link to your order status page. From there you can track your order.
Most orders are fulfilled within 2-4 business days.
It typically takes a day or two for our carriers to update tracking info. If your status hasn’t been picked up within 2 days, please contact us.
We are very sorry items went missing from your order! Please contact us right away so we can make it right.
You don’t need an account to place your order, and you will be able to start return requests and track your order without an account.
Address:
4510 Cartier St, Montreal
Email:
contact@joylili.com
Support hours
Mon-Sat: 9am - 5pm